Policy

Humanoid is committed:

To enable the learner to enquire, question or appeal against an assessment decision.

To standardise and record any appeal to ensure openness and fairness.

To facilitate a learner's right of appeal to the awarding body, where appropriate.

To protect the interests of all learners and the integrity of the qualification.

To align fully with the appeals policy of our clients.

In the event that leaner wishes to appeal on his assessment grading, learner may follow the following procedures. Appeals procedures may subject to change according to learner's company policy procedures.

Candidate can appeal for his assessment to Competent Assurance Panel (CAP).

CAP will review the assessment, interview both assessor and candidate on the specific issue.

After review, CAP will have three (3) choices:

Support NYC – Support assessor's decision of Not Yet Competent (NYC). The final result of the assessment will be NYC.

Reverse NYC – The final result of the assessment will be Competent (C).

Re-assessment with alternate assessor – CAP will review the assessment from the alternate assessor. The final decision of the review can be either C or NYC.

In order to do this, the centre will:

Inform the learner at induction, of the Appeals Policy and procedure.

Record, track and validate any appeal.

Forward the appeal to the awarding body when a learner considers that a decision continues to disadvantage her/him after the internal appeals process has been exhausted.

Keep appeals records for inspection by the awarding body for a minimum of 18 months.

Have a staged appeals procedure.

Will take appropriate action to protect the interests of other learners and the integrity of the qualification when the outcome of an appeal questions the validity of other results.

Monitor appeals to inform quality improvement.